Terms and conditions
Sailor and co s.r.o.
301 00 Plzeň
We at Sailor and co s.r.o. are committed to protecting your privacy. We use the information you give to us to process orders and to help us provide an improved service. When you order we need the following information.
Telephone number (for urgent contact if there is a problem with your order and for delivery purposes).
If you sign up for our email newsletter we may notify you about changes to the website, new services and special offers. If you do not want to receive this information please let us know by email.
We do not share any of your details with other companies other than those that are needed to provide your delivery.
Use and security
You are entirely responsible for any and all activities that occur under your account, which is provided to you by Krysl Leather Goods s.r.o., and you agree to notify us immediately of any unauthorised use or any other breach of security.
You agree to abide by all applicable local, state, National and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs and other information provided on the website are the exclusive property KRYSL GOODS. Any copying of them requires the written permission of Sailor and co s.r.o.
Price of Goods
The price listed on the website includes V.A.T. but not any other relevant import, export or local taxes that are relevant to you the purchaser. These are the sole responsibility of the purchaser.
We offer Tax Free shopping for non-EU customers.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please Note: We cannot undervalue orders, or mark them as a gift.
Shipping & Postage
Postage to Europe and the rest of the World, delivery takes 1–21 working days depending on where you are.
Czech Republic 208 CZK
European Union (EU) 8 EUR | 12 EUR
World 35 EUR Switzerland, USA, UK, Norway, Canada, Mexico, Japan, Singapore, Australia, New Zealand, South Korea, Argentina.
We does not deliver to P.O. Box
Deliveries to the USA with a value over $800 may attract import duties and tax.
Taxes and duties have to be payed by the customer.
*PLEASE NOTE THAT DUE TO THE GLOBAL EPIDEMIC SITUATION WITH THE COVID19 DELIVERY TIMES ARE LONGER THAN USUAL
*Please note – mark returned packages as ‘RETURNED GOODS’ – this helps us avoid unnecessary customs charges and speeds up the returns process.*
Return claims to:
Sailor and co s.r.o.
301 00 Plzeň
Please include your name and order number.
Please contact first on email@example.com
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Returned goods will be exchanged or refunded.
We have made every effort to ensure photography, description and details are correct and accurate. However, slight differences in colour and texture may occur and manufacturers’ specifications may change slightly after going to press. Please note all measurements are approximate.
In the unlikely event that something that has been ordered is out of stock we will part–ship and give you the option of a refund/exchange on the outstanding item/ items or the option of having the item charged to you and then sent on when it comes into stock if this can be possible within a reasonable amount of time.
RIGHT REFUSE ORDERS OR TO CANCEL
We reserve the right to refuse any order or to cancel any purchase, irrespective of the grounds. We also reserve the right to cancel any purchase (an order which we have already accepted) in the following situations (amongst others), without being held liable for any damage or costs:
The product is not available / in stock (any payment will be refunded)
The bank details are incorrect or unverifiable
The order has been detected by our security systems as an unusual order or an order which could be an act of fraud
If the information that the Buyer has filled in is incorrect and/or incomplete, or if the Seller is reasonably entitled to doubt whether that is the case.
If the Buyer has already failed to comply with his/her payment obligations towards the Seller in the past.
If the Buyer’s payment is not received within the agreed term
The price(s) of the product(s) was/were incorrect
We have not been able to deliver the package to the address given
This site is owned and operated by Sailor and co s.r.o.. The presentation and each of the materials, including trademarks, logos and domain names, posted on the web sites located at www.krysl.eu (hereinafter the "Site"), are protected by the applicable laws as regards Intellectual Property, and are owned by Sailor and co s.r.o. or its subsidiaries, or have been subjected to authorization of use granted to it.
No material from the Site may be copied, reproduced, modified, republished, uploaded, distorted, transmitted or distributed in any way, on any support, in total or in part, without Sailor and co s.r.o. written consent, except for press use only, on condition that intellectual property rights and all other property rights are respected. The only authorized copies are for personal, non-commercial, home use.
All authorized use of visuals, whether constituting the site or included within it, must not be distorted, modified or altered in any way whatsoever. Sailor and co s.r.o. or its subsidiaries reserve the right to take legal action against any counterfeit of its intellectual property rights.
Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.